SANTEC Communications
offers full support

for all of Products and Services provided to its customers including Wireless Network Solutions,Remote Access
Solutions, Virtual Private Networks Solutions (VPN), Branch Office Solutions, Video and Network Security Solutions as well as VSAT and Network Cabling Solutions.

SANTEC Communications Interconnecting the World
can provide the right network solutions for you business and integrate it with your current environment. There's no need to develop multiple stand-alone systems.
Engineering Services of SANTEC Communications covers all phases of the growth cycle of a customer's Data, Voice and Video systems including planning, design, implementation, life-cycle and optimization. We can begin to service our customers anywhere along the development cycle.

It is very important to protect your VoIP Internet Connection's during power outages by using backup battery powered devices (UPS) provided by SANTEC Communications as part of Packaged Services.

Online community of Enterprise Networking Professionals

has the capacity to provides information's about you network products and technologies.

Forgot password?   Register

In today's market the most important challenge for SANTEC Communications is to provide: reliable, scalable, flexible, secure and easy to maintain - Networking Solutions to our customers.

We understand that our customers will have to rely more and more on the Internet in order to be able to communicate anywhere in the world using voice, data and video applications.
Our Mission is to deliver this broad new spectrum of platforms and applications to our customers is as efficiently as possible. Whether your company is a large enterprise, a small to medium size business or a residential office, SANTEC Communications is committed to helping you by offering Pre-sales and Post-Installation Support for all products and technologies for you network, to ensure that your investment is protected and operates efficiently.

2. Implementation Engineering (IE) *

Based upon the finalized and approved Network Design, Implementation Engineering Group (IE -Group) of SANTEC Communications assigned to the Customer’s Project during the entire implementation process will work closely with the Customer’s Account Team and Project Manager, to fulfill the following tasks:

a. Create the Customer’s Premise Equipment (CPE) configuration source files for all Hub Sites and Remote Sites. This entails writing the actual CPE configuration file including all listed required parameters and settings.
b. Perform CPE configuration source file testing procedure prior to uploading.
c. Create “As Built” Network Documentation Package (NDP).
d. Issue Engineering Order Document (EOD). EOD will specify:

i. Site Code.
ii. CPE Configuration of HW & SW. Equipment Configuration for Hub Sites and Remote Sites, like:

a. Routers
b. Switches
c. Software Version of IOS
d. Cables; Standard and Custom cable assemblies
e. Wireless equipment, like:

i. Wireless Routers
ii. Wireless Bridges
iii. Access Points
iv. Other Wireless Devices

f. Modems and Cables
g. Additional equipment

iii. CPE logical Connectivity and associated drawings.
iv. Logical IP Addressing.
v. All GNO required information.
vi. All pertinent technical information and directions for the Project Manager to perform Field Installation (FI) of Hub Sites and Remote Sites.

e. Issue Purchase Requisitions (PR) document for Hub Sites and Remote Sites.
f. Submit the Purchase Requisitions (PR) document to the Customer and Account Team for approval.
g. Issue Work Orders for Staging, Pre-configuration, and Testing of managed CPE devices prior to shipping to the sites.
h. Perform and Manage the Staging, Pre-configuration, and Testing of all managed CPE devices prior to shipping to the sites.
i. Issue Qualification Document for managed CPE devices prior to shipping to the sites.
j. Provide 3rd and 4th level engineering support for the Customer’s Project Manager and Account Team during the entire project.

* Please seePackaged Services

SANTEC Communications
provides support for the following Small Office - Home Office (SOHO) Solutions:

Cable Modem
Local Area Network

Residential Networking solutions powered by
SANTEC Communications

In order to take a full advantage of all of the benefits offered by
SANTEC Communications Packaged Support Services, it is very important to begin your Maintenance Contract's) coverage on the day you purchase your Products & Services from us. This will enable you to gain immediate access to your comprehensive Service Packages, to extend the life of your investment and to improve your network performance.


SANTEC Communications
Interconnecting the World

Services its customers worldwide by having the technical & logistical capability to provide Products & Support around the world.

SANTEC Communications focuses on how to best utilize what you currently have and also recommends new solutions necessary to efficiently meet your goals  
SANTEC Communications © 2011 Home Support Products Services Partners Solutions Contact Us  

SANTEC Communications and the SANTEC Communications logo are registered trademarks of SANTEC Communications, Incorporated - Interconnecting the World, in the United States and other countries. All other trademarks are the property of their respective owners. All rights reserved. SANTEC Communications © 2003-2011    Privacy Policy